Cleaning Expectations
When you get to the accommodation and if you believe an area has been missed due to human error and would like a re-clean of the area, please notify reception 06868 4139 as soon as possible and before 5:00 pm, on the day of arrival so arrangements can be made. In some cases, the re-clean may occur the following morning.
Standard cleaning includes:
- Fresh linen on all beds
- Fresh towels, tea towels, bathmats
- Wiping of all surfaces, including bathrooms and kitchens
- Vacuuming and mopping of all floors
- Emptying bins and basic kitchen reset
What’s not covered:
- Washing dishes left behind or re-cleaning dishes in cupboards
- Cleaning excessive rubbish (e.g. bags of food, takeaway containers)
- Removing stains or marks from carpet, upholstery, bedding, or walls
- Pet hair on furniture or bedding- these breaches our house rules and will incur an additional cleaning fee. Severe breaches may result in further accommodation charges and future booking restrictions.
- Smoke, vape, or strong odour removal requiring commercial cleaning
- If a property is left in a condition requiring extra labour or specialist cleaning, management reserve the right to apply additional fees.
Holiday House Servicing
- A standard exit clean is included in all bookings. However, guests staying longer than 10 nights are required to book an additional service clean. This standard mid-stay service is charged separately at the same price as the exit clean and includes:
- Fresh linen replaced on used beds
- Replacement towels, bathmats, and tea towels
- Full wipe-down of kitchen and bathroom surfaces
- Vacuuming and mopping of all floors
- Bin emptying and kitchen reset
Please note: Cleaners will not touch or move personal belongings. If items are left on beds, benches, or in a way that prevents cleaning, those areas will be skipped and not serviced.